Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including contact information (name, email, address), information about your child (age, educational needs), payment information, programme preferences, and website usage data.

2. How We Use Your Information

We use the information we collect to deliver our programmes and services, communicate about bookings and updates, process payments, improve our programmes, send marketing communications (with your consent), and comply with legal obligations.

3. Legal Basis for Processing

We process your personal data under contract performance (to deliver programmes), legitimate interests (to improve services), consent (for marketing), and legal obligation (tax, accounting, safeguarding requirements).

4. Information Sharing

We do not sell your personal information. We share information only with service providers (payment processors, email services), when required by law, or with your explicit consent. All third parties are contractually required to protect your data.

5. Children's Information

We collect limited information about children solely for programme delivery, only with parental consent. This information is stored securely with restricted access, never used for marketing to children, and deleted when no longer needed.

6. Data Security

We implement appropriate technical and organisational measures including encrypted data transmission, secure storage with access controls, regular security assessments, staff training, and DBS-checked staff.

7. Data Retention

Programme participants: 7 years after final session. Marketing contacts: until you unsubscribe. After retention periods expire, data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to access, rectification, erasure, restriction, portability, objection, and to withdraw consent. To exercise these rights, contact [email protected]. We'll respond within one month.

9. Contact Us

For privacy questions or to exercise your rights:

Email: [email protected]
Address: 42 Leadenhall Street, London EC3A 1DT, United Kingdom
Data Protection Officer: Alexandra Chen

10. Supervisory Authority

If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO). Website: ico.org.uk